In 2020, a customer survey was conducted among Kompressorteknik’s customers. The survey revealed that customers wanted greater transparency and feedback regarding Kompressorteknik’s work on refurbishing and repairing compressors. Kompressorteknik therefore decided to digitize its work process.
In 2021, Kompressorteknik began developing a solution designed to streamline the handling, assessment, and documentation of compressors while they are at Kompressorteknik. By providing up-to-date status updates and information through digital progress reports, Kompressorteknik hopes to make the refurbishment process clearer and more reliable for its customers.
In 2021, Kompressorteknik began work on digitizing its production process to streamline the handling, assessment, and documentation of compressors while they are at Kompressorteknik. By providing up-to-date status updates and information through digital progress reports, Kompressorteknik hopes to make the refurbishment process clearer and more reliable for its customers.
The solution generates a digital report that tracks the compressor throughout its entire stay at Kompressorteknik. Using the reporting system, digital status updates are sent to the customer, allowing the customer to easily monitor their compressor and keep their end customer or end user well-informed, make decisions, and approve revised costs and deliveries.
The reports are intended to provide customers with greater insight into the work process, as well as to streamline and simplify compressor management for both employees and customers.
-“We have chosen to make the process transparent to our customers so they can track the compressor’s progress throughout the refurbishment. By establishing a number of checkpoints during the refurbishment process—which we communicate to our customers—Kompressorteknik reduces the risk of misunderstandings. In the report, customers receive an up-to-date status in the form of photos and text, as well as current action plans. They also receive clear information about any revised delivery dates and prices, depending on the work that needs to be done,” says Peter Wassberg of Kompressorteknik, adding:
-“The system is designed to streamline operations and make things easier for our customers, as well as for our employees who work with the compressors. For the customer, a compressor breakdown can be devastating. For us, it’s important that communication works well so that the customer feels confident leaving the compressor in our care.”
Do you have any more questions about this?
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Peter Wassberg
Executive Management
+46 70-340 99 40