{"id":11512,"date":"2021-08-26T14:34:53","date_gmt":"2021-08-26T14:34:53","guid":{"rendered":"https:\/\/kompressorteknik.se\/digitalized-work-process-to-provide-customers-with-a-better-experience\/"},"modified":"2026-05-13T11:28:55","modified_gmt":"2026-05-13T11:28:55","slug":"digitalized-work-process-to-provide-customers-with-a-better-experience","status":"publish","type":"post","link":"https:\/\/kompressorteknik.se\/en\/digitalized-work-process-to-provide-customers-with-a-better-experience\/","title":{"rendered":"Digitalized Work Process to Provide Customers with a Better Experience!"},"content":{"rendered":"\n

In 2020, a customer survey was conducted among Kompressorteknik’s customers. It revealed that customers requested better insight and feedback regarding Kompressorteknik’s tasks of renovating and repairing compressors. Kompressorteknik therefore chose to digitalize its work process.<\/strong><\/p>\n\n

In 2021, Kompressorteknik began work on a solution to streamline the handling, assessment, and documentation of compressors during their stay at Kompressorteknik. By making current status and information available through digital progress reports, Kompressorteknik hopes to make the renovation process clearer and more secure for their customers. <\/p>\n\n

In 2021, Kompressorteknik began work on digitalizing the production process to streamline the handling, assessment, and documentation of compressors during their stay at Kompressorteknik. By making current status and information available through digital progress reports, Kompressorteknik hopes to make the renovation process clearer and more secure for their customers. <\/p>\n\n

The solution results in a digital report that follows the compressor throughout its entire stay at Kompressorteknik. Using the reporting system, digital updates are sent to the customer, allowing them to easily track their compressor and keep their end customer\/user well-informed, make choices, approve revised costs and deliveries. <\/p>\n\n

The reports will provide customers with greater insight into the work process, streamline and facilitate compressor management for both employees and customers.<\/p>\n\n

“We have chosen to open up the process to our customers so they can follow the compressor during the renovation. By implementing multiple checkpoints during the renovation process that are communicated with our customers, we reduce the risk of misunderstandings. Customers receive current status updates in the report through photos and texts, as well as current action plans. Here they also get clear information about any revised delivery dates and prices depending on what needs to be addressed,” says Peter Wassberg, Kompressorteknik, and continues: <\/p>\n\n

“The system will streamline and facilitate work not only for our customers but also for our employees working with the compressors. For the customer, a compressor failure can be devastating. For us, it’s important that communication works so that customers feel secure when leaving their compressor with us.” <\/p>\n\n

Would you like to know more about this?<\/h3>\n\n

I can answer your questions!<\/p>\n\n

Peter Wassberg<\/strong>Company Management<\/h5>\n\n

+46 70-340 99 40<\/p>\n\n

peter@kompressorteknik.se<\/a><\/p>\n\n

Contact me on LinkedIn<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

In 2020, a customer survey was conducted among Kompressorteknik’s customers. It revealed that customers requested better insight and feedback regarding Kompressorteknik’s tasks of renovating and repairing compressors. 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