In 2020, a customer survey was conducted among Kompressorteknik’s customers. The survey revealed that customers requested better insight and feedback regarding Kompressorteknik’s assignments to renovate and repair compressors. Kompressorteknik therefore chose to digitalize its work process.
During 2021, Kompressorteknik initiated work on a solution that will streamline the handling, assessment, and documentation of compressors during their stay at Kompressorteknik. By making current status and information available through digital progress reports, Kompressorteknik hopes that the renovation process will become clearer and more secure for its customers.
During 2021, Kompressorteknik initiated work on digitalizing the production process that will streamline the handling, assessment, and documentation of compressors during their stay at Kompressorteknik. By making current status and information available through digital progress reports, Kompressorteknik hopes that the renovation process will become clearer and more secure for its customers.
The solution results in a digital report that follows the compressor throughout its entire stay at Kompressorteknik. Using the reporting system, digital progress updates are sent to the customer, enabling the customer to easily track their compressor and keep their end customer/user well-informed, make decisions, approve revised costs and deliveries.
The reports will provide customers with greater insight into the work process, streamline and facilitate compressor management for both employees and customers.
“We have chosen to open up the process for our customers so they can follow the compressor during the renovation. By implementing numerous checkpoints during the renovation process that are communicated with our customers, Kompressorteknik reduces the risk of misunderstandings. Customers receive current status in the report in the form of photos and text, as well as current action plans. Here, they also receive clear information about any revised delivery date and price depending on what needs to be addressed,” says Peter Wassberg, Kompressorteknik, and continues:
“The system will streamline and facilitate operations for our customers as well as for our employees who work with the compressors. For the customer, compressor failure can be devastating. For us, it is important that communication functions properly so that the customer feels secure in leaving their compressor with us.”
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Peter Wassberg
Company Management
+46 70-340 99 40